Question 1

How long does delivery take?

Accepted Answer

Orders within Karachi usually arrive in 1-2 working days. Lahore, Multan, Sialkot and other cities typically take 2-4 working days after dispatch.

Question 2

Is there any tax on Cash on Delivery orders?

Accepted Answer

Yes. Cash on Delivery orders carry a 4% tax (2% Sales Tax + 2% Withholding Tax) on the product amount plus the delivery fee plus the COD handling fee. For COD order totals of Rs. 20,000 or less, the bank-transfer advance covers the delivery fee, COD handling fee and COD tax; the product amount is payable on delivery. For totals above Rs. 20,000, the advance is 10% of the total, rounded to the nearest whole rupee. The remaining balance is paid on delivery. Bank Transfer orders have no COD tax or COD handling fee.

Question 3

What payment methods do you accept?

Accepted Answer

We accept Cash on Delivery (COD) and Bank Transfer. COD carries a small surcharge that is shown at checkout. For bank transfer, you pay into our account and share the payment screenshot on WhatsApp.

Question 4

Is there a warranty on your products?

Accepted Answer

Yes. All items carry a checking warranty against manufacturing defects from the date of delivery. Physical damage, water damage and normal wear are not covered.

Question 5

Can I return or exchange an item?

Accepted Answer

Yes, within the window described on our Refund & Exchange page, as long as the item is unused and in its original packaging with all accessories.

Question 6

How do I track my order?

Accepted Answer

Every order gets an order ID like XBT-20260101-AB12. Keep the confirmation page link, or send us your order ID on WhatsApp and we will share the latest status.

Question 7

Do you deliver all over Pakistan?

Accepted Answer

Yes. Karachi, Lahore, Multan and Sialkot have set delivery rates, and every other city uses our flat nationwide rate shown at checkout.

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